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For after-sales complaints, please contact online QQ customer service: Contact customer service (Monday to Friday: 9:30-18:30)
1. Provide the monkey music ID (the number in the upper left corner of the user background);
2. Provide recharge records;
3. Provide the cause of the problem and contact information;
4. Refund conditions. If you have used music, once downloaded files will be stored on your computer, it means that you have used the service. Except for the cases where the member you purchased cannot be used due to the inability to play or download, it will not be used. Accept refund request.
Please contact during working hours, specifically: Monday to Friday: 9:30-18:30 (12:30-13:30 and statutory holidays excepted).
After working hours, please send a complaint email, we will deal with it as soon as possible! Email: email@example.com.